FAQ

How do I get your cookies?!

Every Monday at 8am we release our new flavors for the week. You can place your orders on our website. The cookies sell out quickly, so we highly recommend setting a reminder. Once the cookies are gone, they gone. 

Where is your pickup location?

Our pickup location is in the South Broadway/Wash park neighborhood. An exact address will be given once an order is placed. A second reminder along with pickup location will be sent when the order is ready for pickup. We are currently working on teaming up with a local business to provide a larger pickup window. 

Do you have gluten free options?

We currently do not have any gluten free option. They are in the works, so stay tuned. 

Do you ship?

Not yet, but it’s a goal we are working towards.

Allergies?

All cookies contain common allergens such as gluten and eggs and may also contain traces of tree nuts, peanuts, soy, wheat and dairy. 

We see you are sold out, can we place an order?

Unfortunately, no. To place an order, you'll need to wait until Monday at 8am when we release new flavors for that week and more cookies!

Do you take orders over the weekend?

At this time, we only offer delivery and pickup Tuesday-Friday. If you are looking to place an order for a special event or larger quantities, please email info@undergroundcookieco.com

Can I just get one variety of cookie instead of the assortment?

Due to our size and our constant goal to create, we only offer our 4, 8 & 12 packs in the assortment options.